Returns / Refund Policy
Damaged, incorrect or defective items
Contact support with your order number and a description of the issue. Photos of the item or packaging can help assess the problem; do not send intimate personal images. Retain the item and packaging while return instructions are being clarified.
Hygiene and change-of-mind requests
Opened or used personal-care items may have hygiene-related restrictions on change-of-mind returns. Contact support before returning anything. These restrictions do not remove applicable rights concerning defective, damaged or misdescribed goods.
Return and refund arrangements
Support will confirm the appropriate remedy and, where relevant, the return method, costs and refund arrangements for your case, subject to applicable UAE consumer rights. Because payment is Cash on Delivery, any refund due needs an agreed repayment method. No automatic refund deadline or unconditional refund promise is made here.
Cancellation before dispatch
Contact support promptly with your order number to request cancellation. The order status and dispatch progress must be checked before confirming what can be arranged.